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Rapid Compliance Restoration After Skybox Shutdown for Global Retailer

When their previous NSPM provider collapsed, this global retailer and its managed services partner urgently needed a scalable, automated solution to regain control of over 100 Fortinet and Palo Alto firewalls. With visibility fractured, compliance mandates unmet, and rule customizations locked behind costly professional services, they chose FireMon to deliver out-of-the-box policy automation, centralized visibility, and flexible reporting, from deployment through audit readiness.

A UK-based global retail and pharmacy leader offering health, beauty, and wellness products with extensive operations and complex network infrastructure.

Use Cases:

Enforce Compliance, Manage Change

Industry:

Retail

Table of contents

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    Case study icon
    100%

    Compliance restored across PCI DSS, ISO 27001, and CIS frameworks

    Features
    100+

    Firewalls managed across Fortinet, and Palo Alto

    number-icon-6
    70%

    Reduction in costs by eliminating reliance on professional services for policy customization.

    The Challenge

    The service provider urgently needed a replacement that could restore compliance, reduce risk, and scale without recreating Skybox’s limitations.

     The company sought to:

    • Regain compliance with PCI DSS, ISO 27001, and CIS frameworks.
    • Eliminate costly professional services dependencies.
    • Centralize visibility and reporting across 100+ firewalls.
    • Implement scalable automation to support evolving requirements.

    The Solution

    The organization selected FireMon to not only replace Skybox, but to expand beyond its previous capabilities. By eliminating costly customizations and empowering teams with self-service flexibility, FireMon provided a scalable foundation for long-term compliance and risk management.

    • Automated compliance checks & customizable reporting across all firewalls
    • Rule cleanup & lifecycle management: detection of unused, redundant, or shadow rules, with automated recertification workflows
    • Change automation: predictive analysis of rule changes before deployment
    • Centralized visibility across Fortinet, Palo Alto, and on-prem firewalls
    • Scalability & integration through an API-first architecture, aligned with future ServiceNow adoption

    “FireMon gave us back the visibility and control we lost when Skybox collapsed. Instead of relying on expensive customizations, we can now manage compliance, reporting, and policy changes ourselves, faster, easier, and at scale.”

    Head of Global Networks

    managing the selection and deployment of FireMon

    Results

    • Rapid replacement of Skybox functionality without costly PS engagements.
    • Self-service customization vs. expensive service-heavy approach.
    • Compliance restored across 100+ firewalls aligned with PCI DSS, ISO 27001, and CIS.
    • Future-ready, scalable architecture supports automation and innovation.
    • Faster audits via automated reporting nd rule workflows that cut audit prep.
    • Industry credibility as the pioneer of NSPM, validated through PoCs and outcome delivery.

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