FireMon Restores Visibility, Automation, and Compliance After NSPM Platform Failure

The Challenge

A large U.S.-based retail enterprise managing 150+ firewalls across a complex, multi-vendor and cloud environment faced mounting operational strain due to policy sprawl, manual processes, and limited visibility. Their incumbent NSPM platform lacked critical capabilities, such as accurate traffic and Layer 7 analysis, cloud support, and rule lifecycle management, creating administrative overhead and compliance risk. Slow, email-based change approvals in ServiceNow without embedded risk analysis further undermined audit readiness and increased security exposure as PCI compliance requirements expanded.

The company sought to:

• Regain centralized visibility across a complex, multi-vendor and cloud firewall environment
• Reduce administrative overhead by automating firewall change and rule lifecycle management
• Improve risk assessment and audit readiness for PCI through proactive, continuous compliance reporting
• Streamline ServiceNow-driven change workflows with embedded risk analysis and automation

The Solution

The organization replaced its failing NSPM platform with FireMon to establish a unified, scalable approach to managing security policies across on-premises and cloud environments. FireMon delivered centralized visibility, automated rule and change management, embedded risk analysis, and native ServiceNow integration, enabling faster, more accurate changes and continuous, audit-ready compliance without reliance on costly professional services.

• Centralized, multi-vendor visibility across on-prem and cloud firewalls, eliminating blind spots in policy, traffic, and URL filtering
• Automated rule lifecycle and change management to reduce manual effort, errors, and administrative overhead
• Embedded risk analysis and compliance validation to identify policy and PCI issues before changes were deployed
• Native ServiceNow integration to streamline approvals, enforce governance, and accelerate secure change workflows

Results

• Improved visibility across multi-vendor and cloud firewall environments
• Reduced manual effort and configuration errors through automated rule management
• Faster, more reliable change workflows integrated directly with ServiceNow
• Simplified PCI audit preparation with continuous compliance reporting