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Frequently asked questions
Open User Center and sign in with your FireMon credentials. From there you can search the Knowledge Base, complete training, or submit a support ticket.
User Guides live at docs.firemon.com and cover how to configure and operate FireMon modules, including Security Manager and related products.
After logging into User Center, choose Submit a Ticket and include your product, version, and a clear description of the issue. Our support engineers will follow up by email.
Try resetting your password from the User Center login page. If you still cannot access your account, email support@firemon.com and include your company name and registered email address.
Email support@firemon.com. For fastest resolution, include your environment details, recent changes, and any error messages or screenshots.