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Resources

Get to know us better! Gain valuable insights into how we think by visiting our blog, or take a look at the industry events we're frequenting on our events page. You can also geek out with us by attending one of our security management webinars, or dive head first into the products and solutions we provide in our Resource Library. There's lots to keep you busy! 

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Blog



Security Gets ‘Baked In’ at VMworld
Sep 12, 2018
Another VMworld has come and gone, but the latest one was distinctly different from its predecessors—and I’m not talking about the presence of “The Mountain” from “Game…
The Diversifying Technology of Firewall Architecture
Sep 05, 2018
The business-centric point is the gap (chasm) between business needs and security needs. A gap often exists between the business and IT Security.  IT security…
2010 be damned, firewalls are still very important to network security
Aug 23, 2018
In October 2010, SC Media was arguing that the firewall was in decay much like a reduction in operating systems and mobile phones.  In 2012, Palo Alto Networks declared…








Setting Your Software Adoption Up for Success



In the world of enterprise software, often a lot of money, time and effort go into getting the customer to make the initial purchase. The software then gets implemented, a training session may take place and the purchaser checks the “satisfied” box. It all sounds good on paper, but in reality the end user who is responsible for using it never gets it off the ground enough to make it truly valuable to the organization.

Seeking out trouble

For this reason, FireMon knows that seeking out the end user is so important when setting up enterprise software adoptions to be successful. Instead of waiting for trouble to knock on the door, we seek it out. Nothing has quite as much impact to the success of a software solution as the people responsible for using it. These people are the end users, and they are royalty.

Customer Service does not automatically equal Success

While many companies would take this “customer is king” mantra and equate it to Customer Service, it doesn’t always embody the successfulness of a project. Customer Service is a way of doing business and treating people. It’s the rules of engagement implicit in business. In short, it’s being respectful, empathetic, and delivering on your promises: it’s a given.

However, Customer Success is an informal partnership in achieving goals. It comes to life in roles like Customer Success Manager (CSM), which proactively engage the end users, joining their business goals with products and expertise. In some organizations, this role and discipline can point its toes toward managed services, or offer hands-off consultation. At FireMon, the CSM team the implementation, now entering its second year, helps transition new customers from onboarding to support, and works directly with end users to facilitate adoption. At the same time, our CSMs are coordinating with our support team and sales to deliver a holistic approach to helping our customers achieve their goals.

But no matter how Customer Success program is fulfilled, its final shape is relentless advocacy of customers’ interests to the rest of the product owner’s business.

Principles of Customer Success

For all the catch-phrases, principles and mantras offered in business, Customer Success is its own guiding principle. It’s both the intention and the action, made up of proactive, closed-loop advocacy and ownership.

Proactive Engagement: contacting end users to learn if they are meeting their goals, if they’ve learned about the newest feature, or if they need help is a central part of customer success. The mechanism for contact will vary by the revenue or strategic value segmentation they’ve been placed in. But we don’t wait for them to ring.

Closed-Loop Communication: people want to be heard and understood and proactive engagement means little if nothing is done with the feedback. Therefore, we work with the product, engineering, and support teams to make sure those groups know customer feedback. Then, the loop is closed with the customer by explaining what is being done with the feedback and if they can expect further action on it.

Relentless Advocacy and Ownership: Advocating for customers helps back up our organization and own any concerns. We own not letting them fail. Combined with other Voice of the Customer (VoC) inputs, the insight provided is that which internal teams may not receive otherwise and it is so important to driving the business and development of products.

In Part 2 of this blog series, I will expand on these principles and dive into how to create a Customer Success organization using guidelines that transcend across business sectors.

With 15 years of experience in advertising and software support, Heather knows that if a business’ customers aren’t successful, neither is the business. As head of the customer success program at FireMon, Heather ensures that her customers’ business needs are met from day one. Prior to FireMon, Heather worked in the technology group at VML, a WPP-owned marketing agency.

Events

Webinars

Sep 20, 2018 The Future of Network Security
Join our guest, Forrester's Chase Cunningham, with FireMon's Vice President, Product Strategy at FireMon, Matt Dean for a look at the future of network security, which will ultimately enable each business team to fully own their security policies.
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Sep 19, 2018 3 Steps to Gain Control of Cloud Security
The cloud is a notable business advantage, but it does bring numerous security concerns. In this webinar we will show you the path to more effective cloud security in hybrid enterprises.
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Aug 16, 2018 Migrating to the Cloud? Don’t Forget Your Firewalls
Running workloads in the cloud gets rid of a lot of work and some risk but you might be surprised how many firewalls you’ll end up with in the cloud if you follow best practice.
View
Jul 31, 2018 Executing Consistent Security Policy Across a Multi-Cloud Environment
The cloud is a notable business advantage, but it does bring numerous security concerns including: a lack of visibility across cloud or between on-premises and cloud environments, monitoring security controls and changes within cloud and multi-cloud environments, and maintaining compliance by monitoring cloud traffic for suspicious and non-compliant behavior.
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News

Sep 12, 2018
Open Git directories leave 390K websites vulnerable
Threat Post
Aug 28, 2018
What are Next Generation Firewalls? How the Cloud and Complexity Affect Them.
CSO Online
Aug 17, 2018
94 Percent of Organizations See Firewalls as Critical Infrastructure
eWeek
Aug 17, 2018
Firewall Still Critical Tool in Network Security
Info Security
Aug 17, 2018
EMEA firms lagging behind US in firewall management & innovation
SC Magazine UK
Aug 15, 2018
Chaos and confusion reign with existing firewall infrastructure
Help Net Security
Aug 02, 2018
5 Ways to Reduce Your Attack Surface
Security Magazine
Jul 09, 2018
Rules automation puts the “Sec” in DevSecOps
Help Net Security
Jun 06, 2018
Toward Central Network Security Policy Management for Hybrid Clouds
ESG
Jun 05, 2018
Zero Trust: Method or Madness?
Info Security
May 30, 2018
CEO: Acquisition adds 'best-in-class' solution to OP's FireMon
Kansas City Business Journal
May 29, 2018
FireMon to Buy Lumeta
Dark Reading
May 25, 2018
FireMon Announces New Immediate Insight Threat Hunting App for the Palo Alto Networks Application Framework
Channel Pro
May 14, 2018
Women in cyber-security: conquering imposter syndrome
SC Magazine UK
May 10, 2018
Firewall as a Service: A Better Defense for Your Business
Channel Partners
Apr 17, 2018
Hottest cybersecurity products at RSA 2018
CSO Online
Apr 17, 2018
RSA 2018: 10 Hot New Security Orchestration, Threat Detection, And Incident Response Products
CRN
Apr 17, 2018
FireMon debuts global policy controller; delivers frictionless network security management for hybrid enterprises
CTR
Mar 15, 2018
8 hot cyber security trends (and 4 going cold)
CSO Online
Mar 09, 2018
What Cybersecurity Risks Are Companies Currently Underestimating the Most? 34 Experts Have Their Say
Verdict Encrypt
  See all news from 2018



Resource Library

Audit Compliance

Datasheets

Policy Change

Solution Briefs

Policy Change

White Papers

Visibility Monitoring Management

Analyst Reports

Policy Change

Case Studies

Global Policy Controller
Overview of FireMon’s Global Policy Controller solution.
Security Manager
Overview of FireMon’s Flagship Firewall Management Solution
Policy Planner
Overview of FireMon’s Change Automation Solution
Policy Optimizer
Overview of FireMon’s Rule Recertification Automation Solution
Risk Analyzer
Overview of FireMon’s Attack Simulation and Risk Measurement Solution
Immediate Insight
Overview of FireMon’s Immediate Insight Solution
FireMon Appliance Datasheet

Whether you’re monitoring 100 devices or 15,000, on one continent or around the world, we offer a FM appliance with the power and storage capacity to deliver FireMon’s high-performance, highly scalable firewall management and risk analysis solutions.

Moving to the Cloud
Central security control for expanding cloud intrastructures.
Risk Mitigation
Eliminate disruptions while removing security risks.
Reduce Security Costs
Continuous security that doesn't break the bank.
Intent-based Network Security
Continuous security starts with intent.
Elasticsearch
FireMon and Elasticsearch: Warp speed security
Continuous Security for Industrial Enterprises
Command security for PCN and SCADA networks
Internet of Things
Taming the ever-expanding IoT attack surface.
Zero Trust
Continuous Security for Zero Trust Networks
Migrations Made Easy
Speed up adoption of NGFW with FireMon.
Intelligent Security Management
Delivering next-generation security management that boosts productivity and accelerates the agility of business
Intelligent Policy Automation
Intelligent Policy Automation: Orchestrating Change Management with Speed and Security.
Hybrid Cloud Management
Visibility into and control over Cloud Services, including AWS and OpenStack Platforms
Accelerating Incident Response. Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Change Simulation & Risk Scoring
Proactively reduce risk based upon network exposure and host accessibility
Check Point Solution Brief
FireMon solutions and Check Point
Cisco Solution Brief

FireMon’s Intelligent Security Management platform enables users with Cisco Systems switches, routers and firewalls (Pix, ASA, FirePower) to work smarter, applying intelligence to the entire security program

Fortinet Solution Brief
FireMon solutions for Fortinet
Juniper Solution Brief
FireMon solutions for Juniper
NSX Solution Brief
FireMon solutions for NSX
Palo Alto Solution Brief
FireMon Solutions for Palo Alto
3 Steps to Gain Control of Cloud Security
Better cloud visibility brings better cloud security.
2018 State of the Firewall
The full report walks through budget needs, staffing concerns, five-year firewall strategies, and more about how network security professionals at best-in-class businesses of all sizes see the evolution of firewalls.
A Primer On Intent-Based Network Security
Intent-based network security (IBNS) decouples intent from implementation. In this model, intent becomes the bedrock of policies and controls, and implementation serves as the device-specific enforcement of the declared security goal.
Hybrid Cloud Security: Minding the Gap
Visibility is often a first step toward cloud security
Gain Control of the Cloud

Cloud technology gives enterprises faster application deployment, instant storage, workload versatility and pricing models that decrease initial capital investment. It is no wonder enterprises are making the move to the cloud.

The Four Factors Necessary For Zero Trust

FireMon helps organizations move towards Zero Trust by providing:

  • Visibility into the network
  • Analysis of network traffic flow and possible breach points
  • Security Intent to determine what’s permissible
  • Orchestration to consistently automate what needs to be done
5 Reasons to Implement Security Policy Orchestration and Automation

Reduce your attack surface with a Security Policy Orchestration and Automation solution like FireMon.

Managing Migration Mayhem
Migrations can strike fear into the heart of even the most seasoned security professional. Follow this roadmap for a smooth, successful migration.
Four Ways to Reduce Your Attack Surface

Larger attack surface means more opportunities for cybercriminals to do harm. Learn how FireMon can help you remove exposures before they become exploited.

Why GDPR is Nothing to Fear
A practical (and sometimes philosophical) guide to complying with the General Data Protection Regulation.
Four Key Factors for a Successful Migration

Migrations run the risk of cost overrun, delays and disruption of network service - often due to a lack of personnel and process to efficiently and effectively manage. To ensure a successful migration, consider these four key factors: 1) identifying and removing technical mistakes, 2) removing unused access, 3) refining and organizing what remains and 4) continuous, real-time monitoring.

Top 5 Requirements for Your NSPM Solution
Network Security Policy Management (NSPM) continues to be a difficult practice for organizations the world over. In the last 20 years, network security policies (e.g. firewall rules) have grown by more than 3,500%. Yes, you read that number correctly. Why is that?
Achieving Gartner's Recommendations for Secure Policy Configuration Assessment
Gartner research has uncovered a number of security policy challenges for enterprises. Among these challenges are the typical assessments necessary to fortify policy for compliance and improved security posture.
The Top 4 Myths of Policy Compliance & How to Avoid Non-Compliance
Welcome to the world of overflowing regulations and compliance standards, of evolving infrastructure and the ever-present breach. It's a world where 72% of security and compliance personnel say their jobs are more difficult today than just two years ago.
Planning Considerations for Compliance with GDPR
The GDPR deadline is approaching quickly. If you haven’t started your GDPR journey yet, now is the time.
2017 State of the Firewall
Networking continues to evolve, yet the firewall remains critical to securing today’s enterprises. FireMon is proud to present its 3rd Annual State of the Firewall Report
Firewall Cleanup Recommendations
The implications of firewall policy complexity, why it remains a problem today and how to resolve it.
Risk Solved: Automated, Real-Time Risk Analysis & Remediation
Risk analysis with real-time change configuration is key to managing security risks in your IT infrastructure.
Real-Time Data Triage
Our Immediate Insight platform from FireMon can help organizations overcome the limitations and gaps inherent to the current analytic market.
Bridging the SIEM Alert Triage Gap
Immediate Insight enables security teams to improve event triage and incident response, extending the value of your existing full-featured SIEM.
How Intelligent Policy Automation Can Increase the Speed & Security of Change Management Workflows
Intelligent Policy Automation
Intelligent Security Management

Helping Enterprise Security Teams Improve Resource Efficiency & Reduce Overall Risk Exposure

The Top 5 Myths of Data Breaches
Five of the biggest myths that exist about data breaches, and explain how and why they occur.
Firewall Sprawl: Top Four Security Gaps Exposed

Firewall technology has come a long way since its initial, most rudimentary forms. Next-Generation Firewalls (NGFW) are the latest development, and organizations are accelerating adoption to the new technology. But NGFWs aren’t a fix-all solution.

2016 State of the Firewall
2nd Annual State of the Firewall Report based on survey of 600 IT security practitioners.
Frost & Sullivan 2018 North American IoT Cybersecurity Technology Best Practices
Lumeta Honored with 2018 Best Practices Award for IoT Cybersecurity Technology Innovation
Using Security Policy And Automation (SPOA) Tools To Reduce The Attack Surface
Attack surfaces have expanded greatly in the past several years, in part because of the amount of new applications coming online via Internet of Things and increasingly connected technology. Organizations have an admittedly tough time keeping up with all the new touchpoints and the rapid expansion of the attack surface. Complete defense is nearly impossible, and many companies struggle with visibility issues, mismatched or misaligned firewall policies, and an inability to comprehensively test the security configurations they do have
The Zero Trust eXtended Ecosystem

Forrester

Forrester’s Zero Trust Model of information security helps teams develop robust prevention, detection and incident response capabilities to protect their company's vital digital business ecosystem. This report will help security pros understand the technologies best suited to empowering and extending their Zero Trust initiatives and will detail how Forrester sees this model and framework growing and evolving.

Overcoming the Complexity Gap
Bloor
Firewall Sprawl
Aberdeen Group
Quantifying the Value of Intelligent Security Management
Aberdeen Group
Network Security Analytics Brings Data-Driven Security Into the 21st Century
Forrester
Automate Zero Trust Policy and Enforcement
Forrester
The Return on Security of FireMon’s Security Manager
IANS
Large Healthcare Provider
The customer sought a data analysis tool to correlate application data with network and security data to spot service-impacting anomalies. They did not have an accurate picture of interoperability between applications and the underlying infrastructure.
Major Airline
Following a merger with another airline, this customer was left managing a large number of firewalls and routers from different security vendors using a home-grown application.
National Insurance Provider
This national insurance provider had three problems to tackle regarding their firewall policies. First, the number of rules under management was overwhelming staff and processes. They needed to increase visibility and effectiveness of their firewall change request/workflow ticketing process. And they also need help maintaining compliance PCI DSS requirements.
Managed Service Provider
Each time this Global MSP engaged a new customer, they had to onboard the firewalls – sometimes hundreds per engagement – into their network. Part of the onboarding process required assessing the policies against internal best practices – a manual, line-by-line process that took an average of 16 hours/firewall and was extremely error-prone.