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Resources

Get to know us better! Gain valuable insights into how we think by visiting our blog, or take a look at the industry events we're frequenting on our events page. You can also geek out with us by attending one of our security management webinars, or dive head first into the products and solutions we provide in our Resource Library. There's lots to keep you busy! 

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Blog

May 19, 2017 A Practical History of the Firewall - Part 1: Early Days
As a practitioner in the relatively early days of the mass adoption of the Internet (mid to late 90s), I saw the rapid adoption and evolution of firewall technology. I had a limited view, and certainly have an imperfect memory, of this history. As such, over the next few posts, I welcome your comments to help me fill in the missing pieces of this story.
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May 02, 2017 Breaking down the 2017 Verizon Data Breach Investigation Report
Verizon’s infamous Data Breach Investigations Report (DBIR) came out last week. It’s a testament to the diverse data Verizon now has that this year’s report is separated out by industry. In other words, more industries are seeing attacks and it allows the data to be divided and still hold merit. A few findings stood out to me as worthy of a deeper look...
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Jan 20, 2017Setting Your Software Adoption Up for Success

In the world of enterprise software, often a lot of money, time and effort go into getting the customer to make the initial purchase. The software then gets implemented, a training session may take place and the purchaser checks the “satisfied” box. It all sounds good on paper, but in reality the end user who is responsible for using it never gets it off the ground enough to make it truly valuable to the organization.

Seeking out trouble

For this reason, FireMon knows that seeking out the end user is so important when setting up enterprise software adoptions to be successful. Instead of waiting for trouble to knock on the door, we seek it out. Nothing has quite as much impact to the success of a software solution as the people responsible for using it. These people are the end users, and they are royalty.

Customer Service does not automatically equal Success

While many companies would take this “customer is king” mantra and equate it to Customer Service, it doesn’t always embody the successfulness of a project. Customer Service is a way of doing business and treating people. It’s the rules of engagement implicit in business. In short, it’s being respectful, empathetic, and delivering on your promises: it’s a given.

However, Customer Success is an informal partnership in achieving goals. It comes to life in roles like Customer Success Manager (CSM), which proactively engage the end users, joining their business goals with products and expertise. In some organizations, this role and discipline can point its toes toward managed services, or offer hands-off consultation. At FireMon, the CSM team the implementation, now entering its second year, helps transition new customers from onboarding to support, and works directly with end users to facilitate adoption. At the same time, our CSMs are coordinating with our support team and sales to deliver a holistic approach to helping our customers achieve their goals.

But no matter how Customer Success program is fulfilled, its final shape is relentless advocacy of customers’ interests to the rest of the product owner’s business.

Principles of Customer Success

For all the catch-phrases, principles and mantras offered in business, Customer Success is its own guiding principle. It’s both the intention and the action, made up of proactive, closed-loop advocacy and ownership.

Proactive Engagement: contacting end users to learn if they are meeting their goals, if they’ve learned about the newest feature, or if they need help is a central part of customer success. The mechanism for contact will vary by the revenue or strategic value segmentation they’ve been placed in. But we don’t wait for them to ring.

Closed-Loop Communication: people want to be heard and understood and proactive engagement means little if nothing is done with the feedback. Therefore, we work with the product, engineering, and support teams to make sure those groups know customer feedback. Then, the loop is closed with the customer by explaining what is being done with the feedback and if they can expect further action on it.

Relentless Advocacy and Ownership: Advocating for customers helps back up our organization and own any concerns. We own not letting them fail. Combined with other Voice of the Customer (VoC) inputs, the insight provided is that which internal teams may not receive otherwise and it is so important to driving the business and development of products.

In Part 2 of this blog series, I will expand on these principles and dive into how to create a Customer Success organization using guidelines that transcend across business sectors.

With 15 years of experience in advertising and software support, Heather knows that if a business’ customers aren’t successful, neither is the business. As head of the customer success program at FireMon, Heather ensures that her customers’ business needs are met from day one. Prior to FireMon, Heather worked in the technology group at VML, a WPP-owned marketing agency.

Events

Webinars

Upcoming Webinars

Jun 06, 2017 2:00 pm - 3:00 pm PDT Top 5 Risks of "Dirty" Firewalls
Firewall rules are notoriously complex and voluminous in nature. Even small organizations have multiple firewalls and significant complexity. But large organizations are overwhelmed.
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May 23, 2017 Der Countdown läuft, noch 365 Tage bis zur DSGVO (GDPR): Machen Sie Ihr Netzwerk fit für Compliance
Netzwerksicherheit ist deutlich mehr als Cyberbedrohungen nur zu stoppen. Es geht auch darum für das Unvermeidliche gerüstet zu sein. Nämlich einen Datenschutzvorfall, den die Technik allein nicht hat verhindern können. Die EU Datenschutz-Grundverordnung (kurz DSGVO GDPR) ist, neben anderen mehr, ein solches Compliance-Rahmenwerk mit dem Unternehmen sich auseinandersetzen müssen und das im Mai des kommenden Jahres in Kraft tritt. Dann sind Unternehmen beispielsweise verpflichtet innerhalb von 72 Stunden nach einem Datenschutzvorfall darüber zu informieren.
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May 04, 2017 Threat Hunting: Beyond Alerts & IOCs
Organizations are taking a more active role in detecting and responding to advanced attacks – Threat Hunting. In this webinar, you’ll discover the steps you can take to launch your threat hunting capabilities.
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Apr 27, 2017 The Life of a Firewall: Seamless, Automated Rule Lifecycle Management

So you’ve purchased a new firewall. Now what?

You’ve got to decide which access is allowed, which isn’t allowed and whether or not rules are compliant with internal and regulatory standards.

Things are running along smoothly and then the dreaded “change.” A user submits a new access request and the fun begins. Is this access necessary? Safe? Compliant? And what happens when it’s time to retire unused rules?

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Apr 19, 2017 Closing the Complexity Gap

How Effective Security Management Can Help Teams Cover the Exponentially Increasing Gap between Technology & the Resources Available to Manage It

Security teams today are under tremendous pressure due to the rising frequency and impact of breaches and a business that wants to move faster and faster. The answer to both of these challenges has always been to add more technology and staff resources.

However, each new technology added creates complexity. More rules are created and more data is generated. As networks continue to evolve, this complexity will only grow. And while staff resources may increase, they will never match the exponential growth of technology.

FireMon calls this phenomenon The Complexity Gap and has set out to help security teams close it.

Join us for this webinar with Frost & Sullivan where we’ll explore the causes of “The Gap” and how workforce multipliers such as intelligence and automation help staff manage their security more efficiently and more effectively.

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News




Resource Library

Audit Compliance

Datasheets

Policy Change

Solution Briefs

Policy Change

White Papers

Visibility Monitoring Management

Analyst Reports

Security Manager
Overview of FireMon’s Flagship Firewall Management Solution
Policy Planner
Overview of FireMon’s Change Automation Solution
Policy Optimizer
Overview of FireMon’s Rule Recertification Automation Solution
Risk Analyzer
Overview of FireMon’s Attack Simulation and Risk Measurement Solution
Immediate Insight
Overview of FireMon’s Immediate Insight Solution
Intelligent Security Management
Delivering next-generation security management that boosts productivity and accelerates the agility of business
Intelligent Policy Automation
Intelligent Policy Automation: Orchestrating Change Management with Speed and Security.
Hybrid Cloud Management
Visibility into and control over Cloud Services, including AWS and OpenStack Platforms
Accelerated Incident Response
Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Change Simulation & Risk Scoring
Proactively reduce risk based upon network exposure and host accessibility
2017 State of the Firewall
Networking continues to evolve, yet the firewall remains critical to securing today’s enterprises. FireMon is proud to present its 3rd Annual State of the Firewall Report
Firewall Cleanup
The implications of firewall policy complexity, why it remains a problem today and how to resolve it.
Real-Time Risk Analysis
Risk analysis with real-time change configuration is key to managing security risks in your IT infrastructure.
Real-Time Data Triage
Our Immediate Insight platform from FireMon can help organizations overcome the limitations and gaps inherent to the current analytic market.
Bridging the SIEM Alert Triage Gap
Immediate Insight enables security teams to improve event triage and incident response, extending the value of your existing full-featured SIEM.
Intelligent Policy Automation
Automation Isn’t One-Size-Fits-All
Intelligent Security Management

Helping Enterprise Security Teams Improve Resource Efficiency & Reduce Overall Risk Exposure

2016 State of the Firewall
2nd Annual State of the Firewall Report based on survey of 600 IT security practitioners.
The Top 5 Myths of Data Breaches
Five of the biggest myths that exist about data breaches, and explain how and why they occur.
Firewall Sprawl: Top Four Security Gaps Exposed

Firewall technology has come a long way since its initial, most rudimentary forms. Next-Generation Firewalls (NGFW) are the latest development, and organizations are accelerating adoption to the new technology. But NGFWs aren’t a fix-all solution.

Firewall Sprawl: How Complexity Is Adding Cost & Increasing Risk
Aberdeen
Quantifying the value of Intelligent Security Management
Aberdeen
Security Analytics Brings Data-Driven Security Into the 21st Century
Forrester
Automate Zero Trust Policy And Enforcement
Forrester
The Return on Security analysis for FireMon’s Security Manager
IANS