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Resources

Get to know us better! Gain valuable insights into how we think by visiting our blog, or take a look at the industry events we're frequenting on our events page. You can also geek out with us by attending one of our security management webinars, or dive head first into the products and solutions we provide in our Resource Library. There's lots to keep you busy! 

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Blog



The Evolution of FireMon’s Ignite Partner Program - A Q&A with Kurt Mills
Oct 11, 2017
We caught up with FireMon’s VP of Worldwide Channel Sales and Operations, Kurt Mills, on the Ignite Partner Program. It went a little something like…
GDPR: Security Management Best Practices You Need to Know
Sep 15, 2017
“Go live” for GDPR is May 25, 2018. If you haven’t started your GDPR journey yet, now is the time. The GDPR intends to protect…
High profile data breaches prove security investments are only half the battl…
Sep 11, 2017
Since the start of 2017, we’ve seen some epic data breaches leaving millions of affected consumers uncertain about the security of their personal information and…
As Virtual Networks Emerge, Policy and Data Move into the Spotlight
Aug 28, 2017
Traditionally, we’ve thought of policy from a network and security operations perspective. While, our firewalls rely on policy for accessibility and security, the operation of…








Setting Your Software Adoption Up for Success



In the world of enterprise software, often a lot of money, time and effort go into getting the customer to make the initial purchase. The software then gets implemented, a training session may take place and the purchaser checks the “satisfied” box. It all sounds good on paper, but in reality the end user who is responsible for using it never gets it off the ground enough to make it truly valuable to the organization.

Seeking out trouble

For this reason, FireMon knows that seeking out the end user is so important when setting up enterprise software adoptions to be successful. Instead of waiting for trouble to knock on the door, we seek it out. Nothing has quite as much impact to the success of a software solution as the people responsible for using it. These people are the end users, and they are royalty.

Customer Service does not automatically equal Success

While many companies would take this “customer is king” mantra and equate it to Customer Service, it doesn’t always embody the successfulness of a project. Customer Service is a way of doing business and treating people. It’s the rules of engagement implicit in business. In short, it’s being respectful, empathetic, and delivering on your promises: it’s a given.

However, Customer Success is an informal partnership in achieving goals. It comes to life in roles like Customer Success Manager (CSM), which proactively engage the end users, joining their business goals with products and expertise. In some organizations, this role and discipline can point its toes toward managed services, or offer hands-off consultation. At FireMon, the CSM team the implementation, now entering its second year, helps transition new customers from onboarding to support, and works directly with end users to facilitate adoption. At the same time, our CSMs are coordinating with our support team and sales to deliver a holistic approach to helping our customers achieve their goals.

But no matter how Customer Success program is fulfilled, its final shape is relentless advocacy of customers’ interests to the rest of the product owner’s business.

Principles of Customer Success

For all the catch-phrases, principles and mantras offered in business, Customer Success is its own guiding principle. It’s both the intention and the action, made up of proactive, closed-loop advocacy and ownership.

Proactive Engagement: contacting end users to learn if they are meeting their goals, if they’ve learned about the newest feature, or if they need help is a central part of customer success. The mechanism for contact will vary by the revenue or strategic value segmentation they’ve been placed in. But we don’t wait for them to ring.

Closed-Loop Communication: people want to be heard and understood and proactive engagement means little if nothing is done with the feedback. Therefore, we work with the product, engineering, and support teams to make sure those groups know customer feedback. Then, the loop is closed with the customer by explaining what is being done with the feedback and if they can expect further action on it.

Relentless Advocacy and Ownership: Advocating for customers helps back up our organization and own any concerns. We own not letting them fail. Combined with other Voice of the Customer (VoC) inputs, the insight provided is that which internal teams may not receive otherwise and it is so important to driving the business and development of products.

In Part 2 of this blog series, I will expand on these principles and dive into how to create a Customer Success organization using guidelines that transcend across business sectors.

With 15 years of experience in advertising and software support, Heather knows that if a business’ customers aren’t successful, neither is the business. As head of the customer success program at FireMon, Heather ensures that her customers’ business needs are met from day one. Prior to FireMon, Heather worked in the technology group at VML, a WPP-owned marketing agency.

Events

Webinars

Sep 26, 2017 GDPR: Security Management Best Practices You Need to Know
In this webinar, FireMon’s resident GDPR expert, Tim Woods, will help lay the groundwork for a plan to comply by the 2018 deadline. We’ll also cover the vital role security management plays in protecting data from the start, including these specific capabilities you need to comply with Articles 25, 32, 35 and 58.
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Sep 21, 2017 Quantify the Network Attack Surface to Improve Incident Response and Threat Detection

Many threat investigations begin with responders working to understand possible threat vectors on the network that could explain malicious activity. One powerful way to improve the efficiency of our responders is to help them understand the network attack surface as configured attack paths that represent potential exploit paths.

On Sept 21st we’ll share how FireMon’s Risk Analyzer and Immediate Insight products bring together threat investigation and attack path analysis to accelerate incident response and threat detection.
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Aug 22, 2017 Correlating Vulnerability Scans with Network Path Analysis to Find and Remediate the Biggest Risks to Your Network and Avoid Wasting Time on the Little Ones

Vulnerability scanning has its place but I’ve often found that it produces a mountain of data with little guidance for prioritizing updates other than a relative high/medium/low risk rating of the exploit itself and of the device’s value.

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Jul 27, 2017 Bridge the Gap Between Your Risk & Network Teams to Reduce Risk
Recent cyberattacks such as Wannacry and Petya magnify the need to make risk and vulnerability management a top priority for organizations.  Combine that with a network security posture that is too open from years of access changes and little policy cleanup, organizations are more at risk now than at any time in history. 
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News

Sep 05, 2017
SAO v. SIEM Security Suites: And the winner is...
TechBeacon
Aug 30, 2017
Jimmy Nukebot Explodes on the Scene, Transforming NeutrinoPOS
Info Security
Aug 17, 2017
The Top Security Challenges for 2017
SC Magazine
Aug 14, 2017
Creditseva, KS Enterprises Breaches Highlight Need for Improved Cloud Security
eSecurity Planet
Jul 31, 2017
What is IT governance? A formal way to align IT & business strategy
CIO.com
Jul 28, 2017
How organizations can work toward GDPR compliance
Information Management
Jul 09, 2017
4 Signs Check Point Software's Best Days Are Ahead
Motley Fool
Jun 07, 2017
Qakbot malware from 2009 returns, causes Active Directory lockouts
SC Magazine UK
Jun 06, 2017
Botched security: Celebrities, other patients, affected after plastic surgery files are breached and stolen
SC Magazine
Jun 06, 2017
Election cyberattack proves people are still the biggest flaw
SearchSecurity
Jun 01, 2017
250K Photos Leaked in Cosmetic Surgery Extortion Attack
Info Security
Jun 01, 2017
OneLogin Breach Reignites Concerns over Password Managers
Dark Reading
Jun 01, 2017
OneLogin Breach Reignites Concerns over Password Managers
Dark Reading
May 29, 2017
How to manage the Complexity Gap
IT Pro Portal
May 26, 2017
Hackers upgrading malware to 64-bit code to evade detection
SC Magazine UK
May 25, 2017
83 percent of security staff waste time fixing other IT problems
Betanews
May 24, 2017
Unsanctioned Computer Support Costs Companies $88K per Year
Dark Reading
May 23, 2017
WannaCry Successor Is New ‘Doomsday’ SMB Worm That Uses 7 NSA Hacking Tools
Information Security Buzz
May 23, 2017
WannaCry? Not really. A report from the 11th Eskenzi PR IT Analyst and CISO Forum
Computer Weekly
May 18, 2017
Cisco Warns Of Un-Patchable WannaCrypt Vulnerabilities
Information Security Buzz
May 16, 2017
Here comes the cloud...and it's all right
SC Magazine
May 15, 2017
10 ways cyber security will evolve in the face of growing threats
Information Age
May 12, 2017
Managing Complexity Is No. 1 Security Challenge in FireMon’s Annual State of the Firewall Report
Computing Security
May 12, 2017
Sabre Breach
Information Security Buzz
May 12, 2017
FireMon Announces Industry’s First Intelligent Cloud Security Management Solution
IT Security Guru
May 12, 2017
FireMon Releases Third Annual State of the Firewall Report
Dark Reading
May 12, 2017
WikiLeaks drops 'Grasshopper' documents, part four of its CIA Vault 7 files
Wired
  See all news from 2017



Resource Library

Audit Compliance

Datasheets

Policy Change

Solution Briefs

Policy Change

White Papers

Visibility Monitoring Management

Analyst Reports

Policy Change

Case Studies

Security Manager
Overview of FireMon’s Flagship Firewall Management Solution
Policy Planner
Overview of FireMon’s Change Automation Solution
Policy Optimizer
Overview of FireMon’s Rule Recertification Automation Solution
Risk Analyzer
Overview of FireMon’s Attack Simulation and Risk Measurement Solution
Immediate Insight
Overview of FireMon’s Immediate Insight Solution
Intelligent Security Management
Delivering next-generation security management that boosts productivity and accelerates the agility of business
Intelligent Policy Automation
Intelligent Policy Automation: Orchestrating Change Management with Speed and Security.
Hybrid Cloud Management
Visibility into and control over Cloud Services, including AWS and OpenStack Platforms
Accelerated Incident Response
Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Change Simulation & Risk Scoring
Proactively reduce risk based upon network exposure and host accessibility
Check Point Solution Brief
FireMon solutions and Check Point
Cisco Solution Brief

FireMon’s Intelligent Security Management platform enables users with Cisco Systems switches, routers and firewalls (Pix, ASA, FirePower) to work smarter, applying intelligence to the entire security program

Fortinet Solution Brief
FireMon solutions for Fortinet
Juniper Solution Brief
FireMon solutions for Juniper
NSX Solution Brief
FireMon solutions for NSX
Palo Alto Solution Brief
FireMon Solutions for Palo Alto
Planning Considerations for Compliance with GDPR
The GDPR deadline is approaching quickly. If you haven’t started your GDPR journey yet, now is the time.
2017 State of the Firewall
Networking continues to evolve, yet the firewall remains critical to securing today’s enterprises. FireMon is proud to present its 3rd Annual State of the Firewall Report
Firewall Cleanup Recommendations
The implications of firewall policy complexity, why it remains a problem today and how to resolve it.
Risk Solved: Automated, Real-Time Risk Analysis & Remediation
Risk analysis with real-time change configuration is key to managing security risks in your IT infrastructure.
Real-Time Data Triage
Our Immediate Insight platform from FireMon can help organizations overcome the limitations and gaps inherent to the current analytic market.
Bridging the SIEM Alert Triage Gap
Immediate Insight enables security teams to improve event triage and incident response, extending the value of your existing full-featured SIEM.
Automation Isn't One-Size-Fits-All
Intelligent Policy Automation
Intelligent Security Management

Helping Enterprise Security Teams Improve Resource Efficiency & Reduce Overall Risk Exposure

The Top 5 Myths of Data Breaches
Five of the biggest myths that exist about data breaches, and explain how and why they occur.
Firewall Sprawl: Top Four Security Gaps Exposed

Firewall technology has come a long way since its initial, most rudimentary forms. Next-Generation Firewalls (NGFW) are the latest development, and organizations are accelerating adoption to the new technology. But NGFWs aren’t a fix-all solution.

2016 State of the Firewall
2nd Annual State of the Firewall Report based on survey of 600 IT security practitioners.
Avoid These 'Bottom Ten' Networking Worst Practices
Gartner
Overcoming the Complexity Gap
Bloor
When You Can't Patch It, Protect It from the Network
Gartner
Firewall Sprawl
Aberdeen Group
Quantifying the Value of Intelligent Security Management
Aberdeen Group
Security Analytics Brings Data-Driven Security Into the 21st Century
Forrester
Automate Zero Trust Policy and Enforcement
Forrester
The Return on Security of FireMon’s Security Manager
IANS
Large Healthcare Provider
The customer sought a data analysis tool to correlate application data with network and security data to spot service-impacting anomalies. They did not have an accurate picture of interoperability between applications and the underlying infrastructure.
Major Airline
Following a merger with another airline, this customer was left managing a large number of firewalls and routers from different security vendors using a home-grown application.
National Insurance Provider
This national insurance provider had three problems to tackle regarding their firewall policies. First, the number of rules under management was overwhelming staff and processes. They needed to increase visibility and effectiveness of their firewall change request/workflow ticketing process. And they also need help maintaining compliance PCI DSS requirements.
Managed Service Provider
Each time this Global MSP engaged a new customer, they had to onboard the firewalls – sometimes hundreds per engagement – into their network. Part of the onboarding process required assessing the policies against internal best practices – a manual, line-by-line process that took an average of 16 hours/firewall and was extremely error-prone.