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Resources

Get to know us better! Gain valuable insights into how we think by visiting our blog, or take a look at the industry events we're frequenting on our events page. You can also geek out with us by attending one of our security management webinars, or dive head first into the products and solutions we provide in our Resource Library. There's lots to keep you busy! 

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Blog

Jul 31, 2017 What is a multi-cloud environment and how do I secure it?
You may have heard the phrase multi-cloud environment and wondered what it was, do you have it and maybe even thought: whoa, that sounds like a security nightmare.
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Jul 25, 2017 Threat Hunting? Ditch the SIEM - Part 2

To date, SIEM vendors have not provided the market with the functions needed for producing world-class threat hunting. Again, threat hunting is a method. In order to follow this method, we have to have tools that accelerate and amplify our human work, rather than using technologies that brush aside our method in favor of operating within their paradigm. Too many threat hunting programs are sputtering because we continue to believe that the method should conform to the technology, but that gets things backwards.

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Mar 01, 2017

Implementing Customer Success

customer-success-software-adoption.jpg

Once the right approvals are gained and questions considered as outlined in Part Two of this blog series, creating the Customer Success Organization is fairly simple. The next big challenge is rolling out the function to the organization and to the customer base.

Internally 
Find the change management expert in the company and create a plan. Part of the plan should be talking with every functional leader and framing the cause for them. Ask about their concerns. If they can’t be alleviated, start with what is known: the organization won’t be entirely correct to start, but being committed to solving the problems as they occur is the right attitude to kick it off.

Both leadership and Human Resources have to be aligned in favor of the organization. It’s like any good change management process: it requires leadership, middle-management and the culture to buy in, along with continual framing, problem-solving and ten times more communication than deemed necessary. Expect skepticism, especially when jostling the groups that own account management. And always be transparent and forthcoming with information, the good and the bad.

Externally
For new customers, the Customer Success role will simply be how you do business. Current customers may require convincing. If they have close sales or account management relationships, they may not be interested in the CSM’s help immediately. Ask the sales rep to open the door with the customer and let the customer know - with a no-pressure approach - when you’ll be reaching out.

Similarly, keep the account manager or sales rep informed of expansion opportunities spotted during user interactions. And never, ever try to sell to the end user.

Once implemented, all of the loopholes that weren’t thought of at the time and the assumptions that proved false will stare you in the face. And that’s okay. Assess them, communicate them and try a different approach.

Producing Results
This is where success metrics, along with the adopters and influencers outside of the Customer Success organization, will demonstrate ongoing value of the CSM role. Results might not be immediately apparent, but in time, show a causal relationship between Customer Success and improvement in resolving the problems used to justify the program in the first place.

We’re all in Customer Success Together

As long as the business has customers, everyone in it is in Customer Success. From the programmer who really wants to know how her feature is being used, to the person processing customer orders: each employee has a stake. In large organizations, there are ‘Voice of the Customer’ steering committees or Customer Journey Masters who know the customer lifecycle inside-out. If the organization is smaller, the need to understand customers is no less, there are just fewer resources. Consider recruiting volunteers to help the cause.

A Customer Experience Ambassador Program (CXAP) made up of employees throughout an organization can help when it comes to better understanding customers’ lifecycles and pain points. If your business has been service-driven but not success-oriented, a CXAP can help build some customer-focused momentum. Some employees may be much removed from customer interactions, but need direct feedback no less than front-line employees. Encourage volunteers who represent discrete functional areas, particularly those in non-customer-facing roles, to be part of the cause.

The early adopters and influencers in the program can exert tremendous pressure on their peers, making customer success an expectation and not just a role. Over time, the CXAP will become more influential to the business and possibly (hopefully!) even employee-driven. That’s when it will become completely apparent that end users really do reign supreme.

With 15 years of experience in advertising and software support, Heather knows that if a business’ customers aren’t successful, neither is the business. As head of the customer success program at FireMon, Heather ensures that her customers’ business needs are met from day one. Prior to FireMon, Heather worked in the technology group at VML, a WPP-owned marketing agency.

Events

Webinars

Jul 27, 2017 Bridge the Gap Between Your Risk & Network Teams to Reduce Risk
Recent cyberattacks such as Wannacry and Petya magnify the need to make risk and vulnerability management a top priority for organizations.  Combine that with a network security posture that is too open from years of access changes and little policy cleanup, organizations are more at risk now than at any time in history. 
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Jun 29, 2017 The Hybrid Cloud Reality: Managing Security in Private, Public & On-Premises Environments
In a recent study, 90% of IT security practitioners reported that their organization has adopted or plans to adopt a cloud solution. Cloud is now.
View
Jun 22, 2017 La vida del firewall: administración constante y automatizada del ciclo de vida de las políticas

El nuevo paradigma de la automatización es la “Administración del Ciclo de Vida”

 

Te mostraremos cómo FireMon Intelligent Policy Automation utiliza la tecnología de automatización e inteligencia para reducir el esfuerzo e incrementar la eficacia en cada etapa del proceso de cambios.
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Jun 06, 2017 Top 5 Risks of "Dirty" Firewalls
Firewall rules are notoriously complex and voluminous in nature. Even small organizations have multiple firewalls and significant complexity. But large organizations are overwhelmed.
View

News

Jun 07, 2017
Qakbot malware from 2009 returns, causes Active Directory lockouts
SC Magazine UK
Jun 06, 2017
Botched security: Celebrities, other patients, affected after plastic surgery files are breached and stolen
SC Magazine
Jun 06, 2017
Election cyberattack proves people are still the biggest flaw
SearchSecurity
Jun 01, 2017
250K Photos Leaked in Cosmetic Surgery Extortion Attack
Info Security
Jun 01, 2017
OneLogin Breach Reignites Concerns over Password Managers
Dark Reading
Jun 01, 2017
OneLogin Breach Reignites Concerns over Password Managers
Dark Reading
May 29, 2017
How to manage the Complexity Gap
IT Pro Portal
May 26, 2017
Hackers upgrading malware to 64-bit code to evade detection
SC Magazine UK
May 25, 2017
83 percent of security staff waste time fixing other IT problems
Betanews
May 24, 2017
Unsanctioned Computer Support Costs Companies $88K per Year
Dark Reading
May 23, 2017
WannaCry Successor Is New ‘Doomsday’ SMB Worm That Uses 7 NSA Hacking Tools
Information Security Buzz
May 23, 2017
WannaCry? Not really. A report from the 11th Eskenzi PR IT Analyst and CISO Forum
Computer Weekly
May 18, 2017
Cisco Warns Of Un-Patchable WannaCrypt Vulnerabilities
Information Security Buzz
May 16, 2017
Here comes the cloud...and it's all right
SC Magazine
May 15, 2017
10 ways cyber security will evolve in the face of growing threats
Information Age
May 12, 2017
Managing Complexity Is No. 1 Security Challenge in FireMon’s Annual State of the Firewall Report
Computing Security
May 12, 2017
Sabre Breach
Information Security Buzz
May 12, 2017
FireMon Announces Industry’s First Intelligent Cloud Security Management Solution
IT Security Guru
May 12, 2017
FireMon Releases Third Annual State of the Firewall Report
Dark Reading
May 12, 2017
WikiLeaks drops 'Grasshopper' documents, part four of its CIA Vault 7 files
Wired
  See all news from 2017



Resource Library

Audit Compliance

Datasheets

Policy Change

Solution Briefs

Policy Change

White Papers

Visibility Monitoring Management

Analyst Reports

Policy Change

Case Studies

Security Manager
Overview of FireMon’s Flagship Firewall Management Solution
Policy Planner
Overview of FireMon’s Change Automation Solution
Policy Optimizer
Overview of FireMon’s Rule Recertification Automation Solution
Risk Analyzer
Overview of FireMon’s Attack Simulation and Risk Measurement Solution
Immediate Insight
Overview of FireMon’s Immediate Insight Solution
Intelligent Security Management
Delivering next-generation security management that boosts productivity and accelerates the agility of business
Intelligent Policy Automation
Intelligent Policy Automation: Orchestrating Change Management with Speed and Security.
Hybrid Cloud Management
Visibility into and control over Cloud Services, including AWS and OpenStack Platforms
Accelerated Incident Response
Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Change Simulation & Risk Scoring
Proactively reduce risk based upon network exposure and host accessibility
Check Point Solution Brief
FireMon solutions and Check Point
Cisco Solution Brief

FireMon’s Intelligent Security Management platform enables users with Cisco Systems switches, routers and firewalls (Pix, ASA, FirePower) to work smarter, applying intelligence to the entire security program

Fortinet Solution Brief
FireMon solutions for Fortinet
Juniper Solution Brief
FireMon solutions for Juniper
NSX Solution Brief
FireMon solutions for NSX
Palo Alto Solution Brief
FireMon Solutions for Palo Alto
2017 State of the Firewall
Networking continues to evolve, yet the firewall remains critical to securing today’s enterprises. FireMon is proud to present its 3rd Annual State of the Firewall Report
Firewall Cleanup Recommendations
The implications of firewall policy complexity, why it remains a problem today and how to resolve it.
Risk Solved: Automated, Real-Time Risk Analysis & Remediation
Risk analysis with real-time change configuration is key to managing security risks in your IT infrastructure.
Real-Time Data Triage
Our Immediate Insight platform from FireMon can help organizations overcome the limitations and gaps inherent to the current analytic market.
Bridging the SIEM Alert Triage Gap
Immediate Insight enables security teams to improve event triage and incident response, extending the value of your existing full-featured SIEM.
Automation Isn't One-Size-Fits-All
Intelligent Policy Automation
Intelligent Security Management

Helping Enterprise Security Teams Improve Resource Efficiency & Reduce Overall Risk Exposure

The Top 5 Myths of Data Breaches
Five of the biggest myths that exist about data breaches, and explain how and why they occur.
Firewall Sprawl: Top Four Security Gaps Exposed

Firewall technology has come a long way since its initial, most rudimentary forms. Next-Generation Firewalls (NGFW) are the latest development, and organizations are accelerating adoption to the new technology. But NGFWs aren’t a fix-all solution.

2016 State of the Firewall
2nd Annual State of the Firewall Report based on survey of 600 IT security practitioners.
Avoid These 'Bottom Ten' Networking Worst Practices
Gartner
Overcoming the Complexity Gap
Bloor
When You Can't Patch It, Protect It from the Network
Gartner
Firewall Sprawl
Aberdeen Group
Quantifying the Value of Intelligent Security Management
Aberdeen Group
Security Analytics Brings Data-Driven Security Into the 21st Century
Forrester
Automate Zero Trust Policy and Enforcement
Forrester
The Return on Security of FireMon’s Security Manager
IANS
Large Healthcare Provider
The customer sought a data analysis tool to correlate application data with network and security data to spot service-impacting anomalies. They did not have an accurate picture of interoperability between applications and the underlying infrastructure.
Major Airline
Following a merger with another airline, this customer was left managing a large number of firewalls and routers from different security vendors using a home-grown application.
National Insurance Provider
This national insurance provider had three problems to tackle regarding their firewall policies. First, the number of rules under management was overwhelming staff and processes. They needed to increase visibility and effectiveness of their firewall change request/workflow ticketing process. And they also need help maintaining compliance PCI DSS requirements.
Managed Service Provider
Each time this Global MSP engaged a new customer, they had to onboard the firewalls – sometimes hundreds per engagement – into their network. Part of the onboarding process required assessing the policies against internal best practices – a manual, line-by-line process that took an average of 16 hours/firewall and was extremely error-prone.