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Resources

Get to know us better! Gain valuable insights into how we think by visiting our blog, or take a look at the industry events we're frequenting on our events page. You can also geek out with us by attending one of our security management webinars, or dive head first into the products and solutions we provide in our Resource Library. There's lots to keep you busy! 

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Blog

May 19, 2017 A Practical History of the Firewall - Part 1: Early Days
As a practitioner in the relatively early days of the mass adoption of the Internet (mid to late 90s), I saw the rapid adoption and evolution of firewall technology. I had a limited view, and certainly have an imperfect memory, of this history. As such, over the next few posts, I welcome your comments to help me fill in the missing pieces of this story.
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May 02, 2017 Breaking down the 2017 Verizon Data Breach Investigation Report
Verizon’s infamous Data Breach Investigations Report (DBIR) came out last week. It’s a testament to the diverse data Verizon now has that this year’s report is separated out by industry. In other words, more industries are seeing attacks and it allows the data to be divided and still hold merit. A few findings stood out to me as worthy of a deeper look...
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Mar 01, 2017Implementing Customer Success
customer-success-software-adoption.jpg

Once the right approvals are gained and questions considered as outlined in Part Two of this blog series, creating the Customer Success Organization is fairly simple. The next big challenge is rolling out the function to the organization and to the customer base.

Internally 
Find the change management expert in the company and create a plan. Part of the plan should be talking with every functional leader and framing the cause for them. Ask about their concerns. If they can’t be alleviated, start with what is known: the organization won’t be entirely correct to start, but being committed to solving the problems as they occur is the right attitude to kick it off.

Both leadership and Human Resources have to be aligned in favor of the organization. It’s like any good change management process: it requires leadership, middle-management and the culture to buy in, along with continual framing, problem-solving and ten times more communication than deemed necessary. Expect skepticism, especially when jostling the groups that own account management. And always be transparent and forthcoming with information, the good and the bad.

Externally
For new customers, the Customer Success role will simply be how you do business. Current customers may require convincing. If they have close sales or account management relationships, they may not be interested in the CSM’s help immediately. Ask the sales rep to open the door with the customer and let the customer know - with a no-pressure approach - when you’ll be reaching out.

Similarly, keep the account manager or sales rep informed of expansion opportunities spotted during user interactions. And never, ever try to sell to the end user.

Once implemented, all of the loopholes that weren’t thought of at the time and the assumptions that proved false will stare you in the face. And that’s okay. Assess them, communicate them and try a different approach.

Producing Results
This is where success metrics, along with the adopters and influencers outside of the Customer Success organization, will demonstrate ongoing value of the CSM role. Results might not be immediately apparent, but in time, show a causal relationship between Customer Success and improvement in resolving the problems used to justify the program in the first place.

We’re all in Customer Success Together

As long as the business has customers, everyone in it is in Customer Success. From the programmer who really wants to know how her feature is being used, to the person processing customer orders: each employee has a stake. In large organizations, there are ‘Voice of the Customer’ steering committees or Customer Journey Masters who know the customer lifecycle inside-out. If the organization is smaller, the need to understand customers is no less, there are just fewer resources. Consider recruiting volunteers to help the cause.

A Customer Experience Ambassador Program (CXAP) made up of employees throughout an organization can help when it comes to better understanding customers’ lifecycles and pain points. If your business has been service-driven but not success-oriented, a CXAP can help build some customer-focused momentum. Some employees may be much removed from customer interactions, but need direct feedback no less than front-line employees. Encourage volunteers who represent discrete functional areas, particularly those in non-customer-facing roles, to be part of the cause.

The early adopters and influencers in the program can exert tremendous pressure on their peers, making customer success an expectation and not just a role. Over time, the CXAP will become more influential to the business and possibly (hopefully!) even employee-driven. That’s when it will become completely apparent that end users really do reign supreme.

With 15 years of experience in advertising and software support, Heather knows that if a business’ customers aren’t successful, neither is the business. As head of the customer success program at FireMon, Heather ensures that her customers’ business needs are met from day one. Prior to FireMon, Heather worked in the technology group at VML, a WPP-owned marketing agency.

Events

Webinars

Upcoming Webinars

Jun 06, 2017 2:00 pm - 3:00 pm PDT Top 5 Risks of "Dirty" Firewalls
Firewall rules are notoriously complex and voluminous in nature. Even small organizations have multiple firewalls and significant complexity. But large organizations are overwhelmed.
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May 23, 2017 Der Countdown läuft, noch 365 Tage bis zur DSGVO (GDPR): Machen Sie Ihr Netzwerk fit für Compliance
Netzwerksicherheit ist deutlich mehr als Cyberbedrohungen nur zu stoppen. Es geht auch darum für das Unvermeidliche gerüstet zu sein. Nämlich einen Datenschutzvorfall, den die Technik allein nicht hat verhindern können. Die EU Datenschutz-Grundverordnung (kurz DSGVO GDPR) ist, neben anderen mehr, ein solches Compliance-Rahmenwerk mit dem Unternehmen sich auseinandersetzen müssen und das im Mai des kommenden Jahres in Kraft tritt. Dann sind Unternehmen beispielsweise verpflichtet innerhalb von 72 Stunden nach einem Datenschutzvorfall darüber zu informieren.
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May 04, 2017 Threat Hunting: Beyond Alerts & IOCs
Organizations are taking a more active role in detecting and responding to advanced attacks – Threat Hunting. In this webinar, you’ll discover the steps you can take to launch your threat hunting capabilities.
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Apr 27, 2017 The Life of a Firewall: Seamless, Automated Rule Lifecycle Management

So you’ve purchased a new firewall. Now what?

You’ve got to decide which access is allowed, which isn’t allowed and whether or not rules are compliant with internal and regulatory standards.

Things are running along smoothly and then the dreaded “change.” A user submits a new access request and the fun begins. Is this access necessary? Safe? Compliant? And what happens when it’s time to retire unused rules?

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Apr 19, 2017 Closing the Complexity Gap

How Effective Security Management Can Help Teams Cover the Exponentially Increasing Gap between Technology & the Resources Available to Manage It

Security teams today are under tremendous pressure due to the rising frequency and impact of breaches and a business that wants to move faster and faster. The answer to both of these challenges has always been to add more technology and staff resources.

However, each new technology added creates complexity. More rules are created and more data is generated. As networks continue to evolve, this complexity will only grow. And while staff resources may increase, they will never match the exponential growth of technology.

FireMon calls this phenomenon The Complexity Gap and has set out to help security teams close it.

Join us for this webinar with Frost & Sullivan where we’ll explore the causes of “The Gap” and how workforce multipliers such as intelligence and automation help staff manage their security more efficiently and more effectively.

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News




Resource Library

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Solution Briefs

Policy Change

White Papers

Visibility Monitoring Management

Analyst Reports

Security Manager
Overview of FireMon’s Flagship Firewall Management Solution
Policy Planner
Overview of FireMon’s Change Automation Solution
Policy Optimizer
Overview of FireMon’s Rule Recertification Automation Solution
Risk Analyzer
Overview of FireMon’s Attack Simulation and Risk Measurement Solution
Immediate Insight
Overview of FireMon’s Immediate Insight Solution
Intelligent Security Management
Delivering next-generation security management that boosts productivity and accelerates the agility of business
Intelligent Policy Automation
Intelligent Policy Automation: Orchestrating Change Management with Speed and Security.
Hybrid Cloud Management
Visibility into and control over Cloud Services, including AWS and OpenStack Platforms
Accelerated Incident Response
Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Change Simulation & Risk Scoring
Proactively reduce risk based upon network exposure and host accessibility
2017 State of the Firewall
Networking continues to evolve, yet the firewall remains critical to securing today’s enterprises. FireMon is proud to present its 3rd Annual State of the Firewall Report
Firewall Cleanup
The implications of firewall policy complexity, why it remains a problem today and how to resolve it.
Real-Time Risk Analysis
Risk analysis with real-time change configuration is key to managing security risks in your IT infrastructure.
Real-Time Data Triage
Our Immediate Insight platform from FireMon can help organizations overcome the limitations and gaps inherent to the current analytic market.
Bridging the SIEM Alert Triage Gap
Immediate Insight enables security teams to improve event triage and incident response, extending the value of your existing full-featured SIEM.
Intelligent Policy Automation
Automation Isn’t One-Size-Fits-All
Intelligent Security Management

Helping Enterprise Security Teams Improve Resource Efficiency & Reduce Overall Risk Exposure

2016 State of the Firewall
2nd Annual State of the Firewall Report based on survey of 600 IT security practitioners.
The Top 5 Myths of Data Breaches
Five of the biggest myths that exist about data breaches, and explain how and why they occur.
Firewall Sprawl: Top Four Security Gaps Exposed

Firewall technology has come a long way since its initial, most rudimentary forms. Next-Generation Firewalls (NGFW) are the latest development, and organizations are accelerating adoption to the new technology. But NGFWs aren’t a fix-all solution.

Firewall Sprawl: How Complexity Is Adding Cost & Increasing Risk
Aberdeen
Quantifying the value of Intelligent Security Management
Aberdeen
Security Analytics Brings Data-Driven Security Into the 21st Century
Forrester
Automate Zero Trust Policy And Enforcement
Forrester
The Return on Security analysis for FireMon’s Security Manager
IANS