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Resources

Get to know us better! Gain valuable insights into how we think by visiting our blog, or take a look at the industry events we're frequenting on our events page. You can also geek out with us by attending one of our security management webinars, or dive head first into the products and solutions we provide in our Resource Library. There's lots to keep you busy! 

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Blog

Jun 16, 2017 Ignite 2017: FireMon to Be a Committed Developer for Palo Alto Networks Application Framework

We had a great show in Vancouver this week for the annual Palo Alto Networks Ignite conference. We always value the time spent in the field where we can hear directly from our customers and others in the industry about the challenges they face in optimizing security for today’s threats and business processes. It’s essential to progressing our solutions.

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Jun 12, 2017 FireMon + Palo Alto Networks: Six New Features that Can Help You Extend Your Next-Generation Security Capabilities
FireMon has committed to delivering advanced analysis and automation tools designed to help users streamline security operations and reduce risk with new features specifically for the Palo Alto Networks Next-Generation Security Platform. The integrations span FireMon’s flagship product Security Manager as well as security analytics platform Immediate Insight.
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Feb 23, 2017

How to Create a Customer Success Organization

In Part One of this blog series, I talked about how to set up an enterprise software adoption up for success. In this installment, I’ll talk about how to go about creating a customer success organization.

The critical question to ask yourself before embarking on this mission is “What problem am I trying to solve?” Is it a struggle with customer churn? Is the sales team failing to achieve growth goals because they are managing all aspects of the current customer relationship? These answers will help identify the gaps in the current processes and decide if Customer Success is how to fill them.

It’s likely that the creation of the Customer Success organization will need to be justified on many levels within the company, particularly at the board level. To help overcome this hurdle, the first compelling data point should be the illustration of the total lifetime value of a customer base with 100% retention versus 95%, 80% and so on. The net present value of these accumulated churn scenarios can be staggering.

Trial it

Maybe the chart was effective, but the company isn’t quite ready to invest. Consider launching a six-month pilot program of one or two Customer Success Managers (CSM) in your organization to demonstrate value.

Assign the CSMs to new customers who represent important segments and personas, but not to the highest revenue generating customers.

Decide the right metrics to track. Do you receive higher CSAT ratings? Higher NPS? Were fewer support tickets opened for the customers with a CSM?

Closely guide and monitor, and expect to modify as you go. Of course, there isn’t the prescience to prevent all failures, so adaptability is essential.

Design It

Build the Customer Success organization for your customers, not for someone else’s. There are best practices across most Customer Success organizations, such as using high-touch and low-touch models based on your customer segmentation. Most of it should be bespoke to the business. Customer Success in SaaS is different from Customer Success for on-premise solution providers. It varies from B2B to B2C. The technical expertise requirements are different for a security solution provider versus a data storage provider. Some CSMs are responsible for gathering renewals, but most are not; and they do not reside in sales.

Design the CSM role to fit the company culture, your customer organizations and end users. If the software is fairly simple and easy-to-use, a less technical CSM may do nicely. If the solution is seemingly esoteric or complicated, CSMs with deep discipline-related knowledge are required.

In addition, determine your own success metrics so that the efficacy of the organization can be validated as well as the ability to recognize gaps.

Customer Success is directly related to retention. Will it be measured by retention revenue or by logos/accounts retained? How will CSMs be measured: by support tickets deflected? How closely they follow the engagement schedule? By team or individual logos retained?

Answering and addressing these questions up front will go a long way towards setting up a successful program that can then be implemented, which I will cover in the third and final post of this series.

With 15 years of experience in advertising and software support, Heather knows that if a business’ customers aren’t successful, neither is the business. As head of the customer success program at FireMon, Heather ensures that her customers’ business needs are met from day one. Prior to FireMon, Heather worked in the technology group at VML, a WPP-owned marketing agency.

Events

Webinars

Jun 22, 2017 La vida del firewall: administración constante y automatizada del ciclo de vida de las políticas

El nuevo paradigma de la automatización es la “Administración del Ciclo de Vida”

 

Te mostraremos cómo FireMon Intelligent Policy Automation utiliza la tecnología de automatización e inteligencia para reducir el esfuerzo e incrementar la eficacia en cada etapa del proceso de cambios.
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Jun 06, 2017 Top 5 Risks of "Dirty" Firewalls
Firewall rules are notoriously complex and voluminous in nature. Even small organizations have multiple firewalls and significant complexity. But large organizations are overwhelmed.
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Jun 01, 2017 4 Steps to Prepare for the Next WannaCry
Now that the immediate threat of WannaCry has died down, it is time to take a step-back and analyze the situation to see what we can learn from this attack to better protect ourselves from the next “unknown”.
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May 23, 2017 Der Countdown läuft, noch 365 Tage bis zur DSGVO (GDPR): Machen Sie Ihr Netzwerk fit für Compliance
Netzwerksicherheit ist deutlich mehr als Cyberbedrohungen nur zu stoppen. Es geht auch darum für das Unvermeidliche gerüstet zu sein. Nämlich einen Datenschutzvorfall, den die Technik allein nicht hat verhindern können. Die EU Datenschutz-Grundverordnung (kurz DSGVO GDPR) ist, neben anderen mehr, ein solches Compliance-Rahmenwerk mit dem Unternehmen sich auseinandersetzen müssen und das im Mai des kommenden Jahres in Kraft tritt. Dann sind Unternehmen beispielsweise verpflichtet innerhalb von 72 Stunden nach einem Datenschutzvorfall darüber zu informieren.
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News

Jun 07, 2017
Qakbot malware from 2009 returns, causes Active Directory lockouts
SC Magazine UK
Jun 06, 2017
Botched security: Celebrities, other patients, affected after plastic surgery files are breached and stolen
SC Magazine
Jun 06, 2017
Election cyberattack proves people are still the biggest flaw
SearchSecurity
Jun 01, 2017
250K Photos Leaked in Cosmetic Surgery Extortion Attack
Info Security
Jun 01, 2017
OneLogin Breach Reignites Concerns over Password Managers
Dark Reading
Jun 01, 2017
OneLogin Breach Reignites Concerns over Password Managers
Dark Reading
May 29, 2017
How to manage the Complexity Gap
IT Pro Portal
May 26, 2017
Hackers upgrading malware to 64-bit code to evade detection
SC Magazine UK
May 25, 2017
83 percent of security staff waste time fixing other IT problems
Betanews
May 24, 2017
Unsanctioned Computer Support Costs Companies $88K per Year
Dark Reading
May 23, 2017
WannaCry Successor Is New ‘Doomsday’ SMB Worm That Uses 7 NSA Hacking Tools
Information Security Buzz
May 23, 2017
WannaCry? Not really. A report from the 11th Eskenzi PR IT Analyst and CISO Forum
Computer Weekly
May 18, 2017
Cisco Warns Of Un-Patchable WannaCrypt Vulnerabilities
Information Security Buzz
May 16, 2017
Here comes the cloud...and it's all right
SC Magazine
May 15, 2017
10 ways cyber security will evolve in the face of growing threats
Information Age
May 12, 2017
Managing Complexity Is No. 1 Security Challenge in FireMon’s Annual State of the Firewall Report
Computing Security
May 12, 2017
Sabre Breach
Information Security Buzz
May 12, 2017
FireMon Announces Industry’s First Intelligent Cloud Security Management Solution
IT Security Guru
May 12, 2017
FireMon Releases Third Annual State of the Firewall Report
Dark Reading
May 12, 2017
WikiLeaks drops 'Grasshopper' documents, part four of its CIA Vault 7 files
Wired
  See all news from 2017



Resource Library

Audit Compliance

Datasheets

Policy Change

Solution Briefs

Policy Change

White Papers

Visibility Monitoring Management

Analyst Reports

Security Manager
Overview of FireMon’s Flagship Firewall Management Solution
Policy Planner
Overview of FireMon’s Change Automation Solution
Policy Optimizer
Overview of FireMon’s Rule Recertification Automation Solution
Risk Analyzer
Overview of FireMon’s Attack Simulation and Risk Measurement Solution
Immediate Insight
Overview of FireMon’s Immediate Insight Solution
Intelligent Security Management
Delivering next-generation security management that boosts productivity and accelerates the agility of business
Intelligent Policy Automation
Intelligent Policy Automation: Orchestrating Change Management with Speed and Security.
Hybrid Cloud Management
Visibility into and control over Cloud Services, including AWS and OpenStack Platforms
Accelerated Incident Response
Immediate Insight in action - Orchestration, automation and analytics for data assembly and discovery
Change Simulation & Risk Scoring
Proactively reduce risk based upon network exposure and host accessibility
2017 State of the Firewall
Networking continues to evolve, yet the firewall remains critical to securing today’s enterprises. FireMon is proud to present its 3rd Annual State of the Firewall Report
Firewall Cleanup
The implications of firewall policy complexity, why it remains a problem today and how to resolve it.
Real-Time Risk Analysis
Risk analysis with real-time change configuration is key to managing security risks in your IT infrastructure.
Real-Time Data Triage
Our Immediate Insight platform from FireMon can help organizations overcome the limitations and gaps inherent to the current analytic market.
Bridging the SIEM Alert Triage Gap
Immediate Insight enables security teams to improve event triage and incident response, extending the value of your existing full-featured SIEM.
Intelligent Policy Automation
Automation Isn’t One-Size-Fits-All
Intelligent Security Management

Helping Enterprise Security Teams Improve Resource Efficiency & Reduce Overall Risk Exposure

2016 State of the Firewall
2nd Annual State of the Firewall Report based on survey of 600 IT security practitioners.
The Top 5 Myths of Data Breaches
Five of the biggest myths that exist about data breaches, and explain how and why they occur.
Firewall Sprawl: Top Four Security Gaps Exposed

Firewall technology has come a long way since its initial, most rudimentary forms. Next-Generation Firewalls (NGFW) are the latest development, and organizations are accelerating adoption to the new technology. But NGFWs aren’t a fix-all solution.

When You Can't Patch It, Protect It from the Network
Gartner
Firewall Sprawl: How Complexity Is Adding Cost & Increasing Risk
Aberdeen
Quantifying the value of Intelligent Security Management
Aberdeen
Security Analytics Brings Data-Driven Security Into the 21st Century
Forrester
Automate Zero Trust Policy And Enforcement
Forrester
The Return on Security analysis for FireMon’s Security Manager
IANS