FireMon Support

Secure Passage provides three levels of support and technical assistance to all of its customers. A valid software subscription is required.

Gold Support

Phone and email support provided 24 hours per day, 7 days per week, 365 days per year for 1 year. A software subscription is included.

Silver Support

Phone and email support provided 6-7 CST Monday through Friday for 1 year. A software subscription is included.

Software Subscription Only

Includes software patches, hot-fixes and updates for 1 year.

Other Resources

In addition to the above support options, we offer the following resources.

Frequently Asked Questions

Search our Frequently Asked Questions to answer many common questions related to FireMon.

Product Demos

Request a complete online product demonstration here.

Contact Support

If you cannot find the answer to your question/problem in the FAQ, you may contact FireMon Support using the Support Request Form or you can speak with a Technical Support Representative.

Telephone Support

If you have a valid Support contract and would like to speak with us regarding a specific issue, call 1.816.421.1901 and ask to speak with a Technical Support Representative.